TERMS & CONDITIONS
Effective 20th November 2020 - Updated March 10th 2021
At the time of booking, you (the Client) agree to complete necessary forms in a prompt manner, at least 48 hours prior to any scheduled hike. This is to ensure that any health or fitness concerns can be addressed prior to the day and failure to do so or to disclose information may result in refusal to participate.
Given the environment that the hikes are conducted in, there is an inherent risk of hiking in bushland/coastal areas. The following terms and conditions along with the Liability waiver are to highlight the dangers associated with the undulating trails and wildlife including venomous snakes and spiders. Whilst the risks are minimal, all clients are required to read, sign and return waivers, failure to do so could result in refusal to participate. Should you have any questions, I invite you to address these with me.
VARIATIONS AND CANCELLATIONS
HOLISTIC HIKES (Amanda) strives to provide its clients (you) with an enjoyable and safe hike. Occasionally unforeseen circumstances (including adverse weather conditions or an insufficient number of clients for us to run the hike) require us to alter the location, date, or cancel hikes.
We retain the right to do any of these things within short notice however, where practical we will endeavour to provide you with notice of alterations or cancellations with an adequate timeframe. We require a minimum of 4 clients to run a hike. If we need to cancel a hike due to there being less than 4, we will endeavour to provide you with at least 12 hours’ notice of such cancellation or provide the option of alternative hikes.
If HOLISTIC HIKES cancels a hike, we will work with you to book you on a different date. If however, you are not able to attend a trip on a different date, we will provide you with a full refund of any trip fares already paid.
If cancellation is initiated you (the client), a minimum of at least 48 hours’ notice is required for any cancellation of booked hikes, this includes illness and other factors out of Holistic Hikes control.
If you fail to show up for a hike or cancel within 24 hours, particularly in the case of special events (addressed in further details below), where we cannot fill your place and have catered and incurred costs to us (holistic Hikes), there will be no refund or credits applicable.
If for a valid medical reason, a medical certificate is required to be emailed to firstname.lastname@example.org and a refund less administration fees will be issued. This is at the discretion of HOLISTIC HIKES.
Where HOLISTIC HIKES & the client are unable to immediately reschedule any cancelled hikes initiated by the client, a refund will automatically be issued less 10% admins fee. All credits are required to be applied to future bookings at the time of cancellation. All future hikes are subject to booking and strictly limited numbers per hiking group.
No refunds will be provided due to alterations to any aspect of the hikes.
In the event that HOLISTIC HIKES cancels/postpones an event, the money will be credited in full or refunded less 3.5% for financial fees incurred.
If clients (you) cancel or pull out from an event such as a day or retreat weekend, special conditions apply to the cancellations due to the nature of the booking. If a replacement person can attend the ticket will be transferable under HOLISTIC HIKES description due to the nature of fitness and age requirements.
If you cancel your attendance to a day event within 14 days, a refund will be issued less 20% fee, unless a replacement can be found by yourself. They must meet the criteria required for Hiking for health and fitness and is at the discretion of Holistic Hikes. If a future hike cannot be rebooked with the credit at the time of booking, a refund will be automatically applied.
Where cancellations are made by the client 15 days or more for day events, a 10% administration fee is applicable to the refund.
Weekend and overnight hiking events are to be paid in full 60 days prior or risk cancellation by HOLISTIC HIKES. This payment ensures that we can provide all the necessary supplies, food and gear for each hike. Balance of payments and refunds addressed below.
In the circumstances that you cancel prior to paying the balance of final payment (generally 60days prior) a 20% administrative fee will be deducted from your deposit and refunded through the method in which you paid.
If the full amount has been paid, the following applies:
Within 14 days of the event – No refund due to lack of income and late notice
Within 15-30 days of the events- 30% refund of monies paid
31-60 days from event- 40% refund of monies paid
This is due to the overhead costs of booking fees, licenses, staff, supplies and other costs incurred to HOLISTIC HIKES to assist in the loss of wages due to late cancellation.
Where a replacement can be found by the client who cancelled and hiking requirements assessed and met, your booking can be transferred. Transfers of payments are the responsibility of the client and must be paid in full in order to transfer.
Due to the nature of administrative paperwork, no credits will be kept, refunds are automatically issued upon written confirmation of cancellation.
It remains the responsibility of the client to rebook for future hikes/events.
Hike Passes are to be used in a stipulated time frame, such as they are valid form the day of purchase for 3/6/12 months depending on the package purchased. Any unused hike passes expire at the end of the validity period unless prior contact and confirmation of extension are made directly with Amanda - Holistic Hikes. It is at the discretion of Holistic Hikes to extend this in extenuating circumstances. Minimum bookings required for all hikes and where a booked hike is cancelled will be rescheduled to ensure that entitlement received.
Bookings and Payments are to be made online prior to the registered hike/ event. Please contact me directly to discuss any other arrangements.
Balance of Weekend Hiking events are to be paid directly to (unless prior arrangements made):
WESTPAC – Amanda Connell (HOLISTIC HIKES)
REF: Your name
HOLISTIC HIKES retains the right to cancel or withdraw any discounts or promotions without notice. Any written promotions or discounts offered in emails expire within 2 weeks or unless otherwise stated.
MINIMUM AGE AND FITNESS
Hiking With Kids - all ages are welcome and to be supervised by their parents/guardians at all times. Holistic Hikes requires health and liability forms to be completed by parents prior to the hike. These are aimed at 5-10-year-olds, other ages welcome at parents discretion.
We do not permit clients less than 18 years of age unless accompanied by a parent or guardian, in which event they must be 15 years of age and meet fitness requirements.
By booking a walk with us you represent to us that you are at least 18 years of age, or you are accompanying a younger person that meets requirements.
It is your responsibility to ensure that you are physically fit enough to participate in a hike with us. If you have any questions about the fitness levels required, please ask us before you book the hike.
By booking a hike with us you represent to us that you are physically fit and capable of participating, and there are no health-related reasons or problems which preclude your participation in the walk.
HH Health and fitness assessments are required to be completed & returned prior to registered/ booked walk. This ensures that I have pertinent information regarding health and fitness levels. Failure to provide prior to the hike may result in cancellation and no refund issued.
HOLISTIC HIKES LIABILITY
You acknowledge and agree that participation in walks with HOLISTIC HIKES has inherent risks, dangers, and hazards, and may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that, could cause serious disability, and by booking a walk with us you assume all risks and dangers and all responsibility for any losses and/or damages that may arise during your participation in a walk with us.
At the time that you book a walk, on behalf of yourself, your personal representatives and your heirs, you voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify HOLISTIC HIKES and all its officers, employees and contractors from any and all claims, actions or losses (including those that arise due to HOLISTIC HIKES negligence or carelessness) for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of your participation in walks with HOLISTIC HIKES, we will require that you sign a written waiver and release of liability. Failure to do so may result in refusal to participate and retention of part/ all of monies paid. (A notification period of at least 48 hours applies)
COMMUNICATION AND PHOTOGRAPHY
You may be photographed or filmed, and you agree to allow your photography, video or film likeness to be used for any legitimate purpose (including social media platforms, website, and newsletters) by HOLISTIC HIKES, to inspire others unless you provide specific written notification to the contrary.
Any disputes, grievances are to be put in writing and will be dealt with accordingly.
Should you wish to discuss any of the above information or have questions relating to the Terms & Conditions, please do not hesitate to contact us-