TERMS & CONDITIONS
Given the environment that the walks are conducted in, there is an inherent risk of walking in bushland/coastal areas. The following terms and conditions along with the Liability waiver are to highlight the dangers associated with the undulating trails and wildlife including venomous snakes and spiders. Whilst the risks are minimal, all clients are required to read and sign waivers. Should you have any questions, I invite you to address these with me.
VARIATIONS AND CANCELLATIONS
HOLISTIC HIKES (Amanda) strives to provide its clients (you) with an enjoyable and safe walk. Occasionally unforeseen circumstances (including adverse weather conditions or an insufficient number of clients for us to run the walk) require us to alter the location, days of walks, or cancel walks.
We retain the right to do any of these things without notice (however, where practical we will endeavour to provide you with notice of alterations or cancellations). We require a minimum of 3 clients to run a walk. If we need to cancel a walk due to there being less than 3, we will endeavour to provide you with at least 12 hours’ notice of such cancellation or provide the option of smaller or alternative walks.
If HOLISTIC HIKES cancels a walk, we will work with you to book you on a different date. If however, you are not able to attend a trip on a different date, we will provide you with a refund of any trip fares already paid.
A minimum of at least 48 hours notice is required for any cancellation of booked walks, this includes illness and other factors out of Holistic Hikes control.
If you fail to show up for a walk or cancel within 12 hours, particularly in the case of special events, where we cannot fill your place and have catered/incurred costs to us (holistic Hikes), there will be no refund or credits applicable.
In the event that HOLISTIC HIKES cancels/postpones an event, the money will be credited in full or refunded less 3.5% for admin fees already incurred.
If clients (you) cancel or pull out from an event such as retreat weekend, special conditions apply to the cancellations due to the nature of the booking. If a replacement person can attend the ticket will be transferable under HOLISTIC HIKES description due to the nature of fitness and age requirements
In the circumstances that you cancel within a specified timeframe (see each event for conditions) a refund or credit will be issued less any administration fees. Where there is late cancellation (within a month of the event) a $100 cancellation fee is due unless a replacement can be found/booked, either by HOLISTIC HIKES or you, the client.
Hike Passes are to be used in a stipulated time frame, such as they are valid form the day of purchase for 3/6/12 months depending on the package purchased. Any unused hike passes expire at the end of the validity period unless prior contact and confirmation of extension are made directly with Amanda - Holistic Hikes. It is at the discretion of Holistic Hikes to extend this in extenuating circumstances. Minimum bookings required for all hikes and where a booked hike is canceled will be rescheduled to ensure that entitlement received.
Bookings and Payments are to be made online prior to the registered walk. Please contact me directly to discuss any other arrangements.
HOLISTIC HIKES retains the right to cancel or withdraw any discounts or promotions without notice. Any written promotions or discounts offered in emails expire within 2 weeks or unless otherwise stated.
MINIMUM AGE AND FITNESS
Hiking With Kids - all ages are welcome and to be supervised by their parents/guardians at all times. Holistic HIkes requires health and liability forms to be completed by parents prior to the walk.
We do not permit clients less than 18 years of age unless accompanied by a parent or guardian. By booking a walk with us you represent to us that you are at least 18 years of age.
It is your responsibility to ensure that you are physically fit enough to participate in a walk with us. If you have any questions about the fitness levels required, please ask us before you book a walk.
By booking a walk with us you represent to us that you are physically fit and capable of participating, and there are no health-related reasons or problems which preclude your participation in the walk.
HH intake form is required to be completed & returned prior to registered/ booked walk. This ensures that I have pertinent information regarding health and fitness levels
HOLISTIC HIKES LIABILITY
You acknowledge and agree that participation in a walks with HOLISTIC HIKES has inherent risks, dangers, and hazards, and may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that, could cause serious disability, and by booking a walk with us you assume all risks and dangers and all responsibility for any losses and/or damages that may arise during your participation in a walk with us.
At the time that you book a walk, on behalf of yourself, your personal representatives and your heirs, you voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify HOLISTIC HIKES and all its officers, employees and contractors from any and all claims, actions or losses (including those that arise due to HOLISTIC HIKES negligence or carelessness) for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of your participation in walks with HOLISTIC HIKES, we will require that you sign a written waiver and release of liability. Failure to do so may result in refusal to participate and retention of part/ all of monies paid. (A notification period of at least 48 hours applies)
COMMUNICATION AND PHOTOGRAPHY
You may be photographed or filmed, and you agree to allow your photography, video or film likeness to be used for any legitimate purpose (including social media platforms, website, and newsletters) by HOLISTIC HIKES, to inspire others unless you provide specific written notification to the contrary.
Any disputes, grievances are to be put in writing and will be dealt with accordingly.
Should you wish to discuss any of the above information or have questions relating to the Terms & Conditions, please do not hesitate to contact me.
Happy Hiking- Amanda x