TERMS & CONDITIONS
Given the environment that the walks are conducted in, there is an inherent risk of walking in bushland/coastal areas. The following terms and conditions along with the Liability waiver are to highlight the dangers associated with the undulating trails and wildlife including venomous snakes and spiders. Whilst the risks are minimal, all clients are required to read and sign waivers. Should you have any questions, I invite you to address these with me.
VARIATIONS AND CANCELLATIONS
HOLISTIC HIKES (Amanda) strives to provide its clients (you) with an enjoyable and safe walks. Occasionally unforeseen circumstances (including adverse weather conditions or an insufficient number of clients for us to run the walk) require us to alter location, days of walks or cancel walks.
We retain the right to do any of these things without notice (however, where practical we will endeavour to provide you with notice of alterations or cancellations). We require a minimum of 3 clients to run 2 hour or night walks and 4/5 for half or full days walk. This is at the discretion of Holistic Hikes. If we need to cancel a walk due to there being less than 3, we will endeavour to provide you with at least 12 hours’ notice of such cancellation or provide option of smaller or alternative walks.
If HOLISTIC HIKES cancels a walk, we will work with you to book you on a different date. If however you are not able to attend a trip on a different date, we will provide you with a refund of any trip fares already paid.
If you cancel a walk booking at least 48 hours in advance, we will provide you with your choice of a refund of any fees paid, or a credit note for a future walk.
All paid Memberships and Hike Passes are subject to booking availability and reflect the maximum number of available hikes to be booked for the membership period. Calendar dates will be updated and reflected for 3 months ahead, these are subject to change and all measures will be taken to ensure this is reflected to clients and made clear.
Bookings and Payments are to be made online prior to the registered walk. Please contact me directly to discuss any other arrangements.
HOLISTIC HIKES retains the right to cancel or withdraw any discounts or promotions without notice. Any written promotions or discounts offered in emails expire within 2 weeks or unless otherwise stated.
Hike Passes are to be used in stipulated time frame, such as they are valid form the day of purchase for 3/6/12 months depending of package purchased. Any unused hike passes expire at the end of validity period unless prior contact and confirmation of extension is made directly with Amanda - Holistic Hikes. It is at the discretion of Holistic Hikes t extend this in extenuating circumstances.
All memberships due to discounted Nature have a minimum term period prior to early cancellation. Weekly payments are required and where dishonored, any hikes will be cancelled until payment received.
3 months Membership - minimum term 5 weeks with termination in writing at least 1 week prior.
6 months Membership- minimum term 8 weeks with termination in writing at least 1 week prior.
12 months Membership- minimum term 12 weeks with termination in writing at least 1 week prior.
MINIMUM AGE AND FITNESS
We do not permit clients less than 18 years of age, unless accompanied with a parent or guardian. By booking a walk with us you represent to us that you are at least 18 years of age.
It is your responsibility to ensure that you are physically fit enough to participate in a walk with us. If you have any questions about fitness levels required, please ask us before you book a walk.
By booking a walk with us you represent to us that you are physically fit and capable of participating, and there are no health-related reasons or problems which preclude your participation in the walk.
HH intake form is required to be completed & returned prior to registered/ booked walk. This ensures that I have pertinent information regarding health and fitness levels. All identified diseases are required to be cleared by a GP prior to attending hikes. This is the responsibility of the participants.
Parents are required to attend the Hiking With Kids hikes. They are FREE of charge and payment per child only. Due to the Nature of the hikes and environment, children are the responsibility of their parents for the duration of the workshop. Fitness and health assessments are required per child.
HOLISTIC HIKES LIABILITY
You acknowledge and agree that participation in a walks with HOLISTIC HIKES has inherent risks, dangers, and hazards, and may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that, could cause serious disability, and by booking a walk with us you assume all risks and dangers and all responsibility for any losses and/or damages that may arise during your participation in a walk with us.
At the time that you book a walk, on behalf of yourself, your personal representatives and your heirs, you voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify HOLISTIC HIKES and all its officers, employees and contractors from any and all claims, actions or losses (including those that arise due to HOLISTIC HIKES negligence or carelessness) for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of your participation in walks with HOLISTIC HIKES, we will require that you sign a written waiver and release of liability. Failure to do so may result in refusal to participate and retention of part/ all of monies paid. (A notification period of at least 48 hours applies)
COMMUNICATION AND PHOTOGRAPHY
You may be photographed or filmed, and you agree to allow your photography, video or film likeness to be used for any legitimate purpose (including social media platforms, website and newsletters) by HOLISTIC HIKES, to inspire others, unless you provide specific written notification to the contrary.
Any disputes, grievances are to be put in writing and will be dealt with accordingly.
Should you wish to discuss any of the above information or have questions relating to the Terms & Conditions, please do not hesitate to contact me.
Happy Hiking- Amanda x